We understand that sometimes unforeseen circumstances happen and you may have to cancel your order.
For all printable and printed orders, you are free to cancel your order for a full refund, minus a $15 processing fee, as long as you contact us within 24 hours of placing your order. Once you receive your first proof (before printing) you can still cancel your order for a full refund minus a $50 processing fee.
Once you’ve received and approved your final proof unfortunately we cannot offer you a refund as your cards will be in the final printing stages.
If you are unhappy at any stage, please do not hesitate to contact us. We aim for your experience with us to be a happy and stress free one!
Hopefully we don’t make any boo-boos along the way, but we are only human and sometimes these things happen. Of course, if we make a mistake, corrections are of no charge to you.
If you find that the wedding planning process has frazzled your brain a little, and you happen to provide us with the incorrect information or typos, we are happy to make corrections free of charge as long as you pick it up and tell us at the first proof stage. This includes changes to type size or colour that you may have forgot to mention, but it does not include changes to our overall design.
Once you receive your second proof, any further changes will incur a fee of $20 per additional proof.